Last Updated: October 1, 2026

At shelook.store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or place an order through our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name

• Phone number

• Email address, where provided

• Shipping and delivery address

• City

• Product details

• Selected color and size

• Order details and order amount

• Information you provide when contacting us through WhatsApp or other customer-support channels

We only collect information that is reasonably necessary to process and deliver your order and provide customer support.

2. How We Use Your Information

We may use your information to:

• Process and confirm your orders

• Contact you regarding your order

• Confirm orders through WhatsApp or phone

• Arrange delivery of your order

• Provide customer support

• Respond to your questions or requests

• Manage returns, refunds, or other order-related issues

• Improve our website, products, and customer experience

• Prevent fraudulent or unauthorized activities

• Comply with applicable legal requirements

3. Cash on Delivery

We currently offer Cash on Delivery (COD) as a payment method. We may use your name, phone number, and delivery address to process and deliver your COD order.

We do not require you to provide online card payment information when placing a COD order.

4. WhatsApp Communication

We may contact customers through WhatsApp using the phone number provided during checkout or while placing an order.

WhatsApp may be used for:

• Order confirmation

• Delivery-related communication

• Customer support

• Product or order-related questions

We will use the information you provide to communicate with you about your order and customer-service requests.

5. Cookies and Website Technologies

Like most online stores, our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage, and improve your shopping experience.

Shopify and other services used by our store may also use cookies or similar technologies for security, analytics, and website functionality.

6. Advertising and Analytics

We may use third-party advertising and analytics services, such as Meta (Facebook and Instagram) and other Shopify-supported technologies, to understand website activity, measure advertising performance, and improve our marketing.

These services may collect certain information about website visits or interactions through cookies, pixels, or similar technologies, subject to their own privacy policies.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our store, such as:

• Delivery and courier services

• Shopify and website service providers

• Customer-support services

• Advertising and analytics service providers

• Government or legal authorities when required by applicable law

We only share information that is reasonably necessary for the relevant purpose.

8. Protecting Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Data Retention

We may keep your order and customer information for as long as reasonably necessary to process orders, provide customer support, handle returns or refunds, maintain business records, resolve disputes, and comply with applicable legal obligations.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request information about the personal data we hold about you and to request correction or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updates will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Store: shelook.store
WhatsApp / Phone: +92 332 7870137
Business Location: DHA Phase 1, Karachi, Pakistan

We will do our best to respond to your privacy-related request in a reasonable manner.