Terms of Service
Last Updated: October 1, 2026
Welcome to **shelook.store**. By accessing our website or placing an order with us, you agree to the terms and conditions described below. Please read these terms carefully before using our website or placing an order.
1. Using Our Website
By using shelook.store, you agree to provide accurate and complete information when placing an order.
Customers are responsible for providing correct:
* Full name
* Phone number
* Delivery address
* City
* Product selection
* Color and size, where applicable
Providing correct information helps us process and deliver your order successfully.
2. Product Availability
We try our best to keep our products and stock information up to date.
However, sometimes a product may become unavailable after an order has been placed.
If the product you ordered is no longer available, our team may contact you by phone to inform you.
In such a situation, your order may be delayed or cancelled depending on product availability.
3. Product Colors and Display
We make every effort to display product colors as accurately as possible.
However, the color you see on a phone, laptop, tablet, or other screen may appear slightly different because of:
* Screen brightness
* Display settings
* Screen quality
* Device settings
The product delivered will be the **same color that you selected while placing your order**, although the appearance may vary slightly depending on the customer's screen.
4. Product Prices
Product prices on shelook.store may change at any time without prior notice.
Prices may change because of promotions, stock availability, business costs, or other reasons.
The applicable price for your order will be the price shown at the time your order is placed, subject to order confirmation.
5. Order Information
Customers are required to provide accurate and complete information when placing an order.
If incorrect or incomplete information is provided, such as an incorrect phone number or delivery address, this may cause delivery delays or prevent successful delivery.
6. Cash on Delivery and Parcel Opening
Most of our orders are available through **Cash on Delivery (COD)**.
Customers can pay after receiving the parcel.
If you want to **open and check your parcel before payment**, please inform our team when you receive our order-confirmation call.
We can then request the courier to allow the parcel to be opened before payment, where this service is available.
7. Order Cancellation
Customers can request to cancel their order if they change their mind or no longer want the order.
Please contact us as soon as possible if you want to cancel your order.
Once an order has already been dispatched or is out for delivery, cancellation may not always be possible.
8. Repeated Returned or Refused Orders
We understand that sometimes a parcel may be returned for reasons outside the customer's control.
However, if a customer places multiple orders and the parcels are repeatedly returned to us, we may restrict or decline future orders from that customer.
For example, if **2–3 orders are repeatedly returned**, we may decide not to dispatch another order to that customer.
This may happen when courier service in the customer's city is not working properly or repeated returned parcels are causing significant delivery costs and losses for the business.
We may contact the customer before accepting or dispatching a future order.
9. Delivery
Delivery is subject to our Shipping Policy.
Orders are normally delivered within approximately **4–5 working days**, although delivery times may vary depending on location, courier operations, weather, holidays, or other circumstances.
Customers should answer the courier rider's local phone call when their parcel is out for delivery.
If the customer does not answer the rider's calls, the parcel may be returned.
10. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are subject to our **Refund & Return Policy**.
Customers should review our Refund & Return Policy before placing an order.
11. Website Content
All content available on shelook.store, including our:
* Logo
* Brand name
* Product photographs
* Product descriptions
* Graphics
* Website design
* Written content
is provided for use on our website and may not be copied, reproduced, modified, or used commercially without permission.
12. Third-Party Services
Our store may use third-party services such as Shopify, courier services, WhatsApp, payment services, advertising platforms, and analytics providers.
These services may have their own terms, conditions, and privacy policies.
We are not responsible for the independent policies or services of third-party providers.
13. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we cannot guarantee that the website will always be available, uninterrupted, or completely free from technical issues.
Temporary interruptions may occur because of maintenance, technical problems, internet issues, or circumstances outside our control.
14. Changes to These Terms
shelook.store may update or change these Terms of Service from time to time.
Any updated terms will be posted on this page with a revised **Last Updated** date.
By continuing to use our website after changes are posted, you agree to the updated terms.