Last Updated: October 1, 2026

At shelook.store, we aim to provide a smooth, reliable, and convenient delivery experience for our customers across Pakistan.

1. Delivery Across Pakistan

We provide delivery services across Pakistan.

Most orders are delivered through our available courier and delivery partners.

2. Delivery Charges

Our standard delivery charge is Rs. 250 per order.

From time to time, we may also offer free delivery as part of special promotions or offers.

Any applicable delivery charges will be shown during the order process.

3. Delivery Time

After placing your order, your parcel will normally be delivered within approximately 4–5 working days.

Delivery time may vary depending on the customer's location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

4. Order Confirmation

After you place an order, we may contact you through WhatsApp to confirm your order.

Please make sure that the phone number provided with your order is correct and active.

For order-related questions or assistance, you can contact us through WhatsApp.

5. Important: Courier Rider Calls

When your parcel is out for delivery, the courier rider will normally contact you through a local phone call.

Please note that the rider may not contact you through WhatsApp.

We strongly recommend answering the rider's call when your parcel is out for delivery.

If the rider is unable to reach you or you do not answer the delivery call, the parcel may be returned to us.

This can cause inconvenience and wasted time for both the customer and shelook.store, as well as additional losses and delivery costs.

Please make sure to answer the rider's call so that your parcel can be delivered successfully.

6. Order Tracking

If you want to track your order, please contact our team through WhatsApp.

Once the tracking information is available, we can provide you with the tracking number.

You can then use the tracking number to track your parcel through the relevant courier's tracking system.

7. Cash on Delivery

Most of our orders are shipped through Cash on Delivery (COD).

If you prefer COD, you can pay the applicable order amount when your parcel is delivered.

For customers who do not want COD, other available payment options may also be provided upon request.

8. Delivery Delays

While we aim to deliver orders within the estimated delivery time, occasional delays may occur because of:

• Courier delays

• Weather conditions

• Public holidays

• Incorrect or incomplete address information

• Customer unavailability

• Unexpected delivery or operational issues

We appreciate your patience in such situations.

9. Incorrect or Incomplete Address

Please make sure that your delivery information is complete and accurate when placing your order.

If an incorrect or incomplete address is provided, delivery may be delayed or the parcel may be returned.

In such cases, please contact us through WhatsApp as soon as possible.

10. Returned Parcels

If a parcel is returned because the customer was unavailable, did not answer the rider's calls, refused to receive the parcel, or provided incorrect delivery information, additional delivery charges may apply if the customer requests the parcel to be sent again.

11. Contact Us

For delivery questions, tracking requests, or shipping-related issues, please contact us:

Store: shelook.store
WhatsApp / Phone: +92 332 7870137
Business Location: DHA Phase 1, Karachi, Pakistan

Our team will be happy to assist you with your delivery-related questions.

12. Policy Updates

shelook.store may update this Shipping Policy from time to time. Any changes will be posted on this page with the updated date.