Refund Policy

Last Updated: October 1, 2026

At shelook.store, we want every customer to have a smooth and satisfying shopping experience. If you receive a product that has an issue, or you have a valid reason for a return, we are here to help.

1. 7-Day Return & Refund Policy

We offer a 7-day return and refund policy.

If you have a valid reason for returning your order, you can contact us within 7 days of receiving your parcel.

After receiving your return request, our team will review the reason and guide you through the return process.

2. Exchange Policy

Exchange is available for valid reasons.

If you want to exchange your product, please contact us within 3 days of receiving your parcel.

Once the exchange request is approved, we will arrange the replacement parcel.

We also provide urgent delivery for approved replacement orders whenever possible.

3. Wrong or Damaged Product

If you receive a wrong or damaged product due to an issue from our side, please contact us through WhatsApp.

Please send us:

  • A clear photo of the product you received

  • A photo showing the issue

  • Your order details

Our team will check the issue and confirm the request.

If the mistake is confirmed to be from shelook.store, you will not have to pay any return or replacement delivery charges.

We will arrange the replacement parcel for you.

4. Change of Mind / Product Preference

We understand that sometimes a customer may change their mind after receiving an order.

Change of mind is allowed.

If the product is correct and there is no mistake or defect from our side, but you want to return or exchange it because of:

  • Color preference

  • Size preference

  • Personal choice

  • Change of mind

  • Any other reason not caused by shelook.store

the customer will be responsible for the applicable return/exchange delivery charges.

5. When Shelook.store Is Responsible

If the issue is caused by shelook.store, such as receiving the wrong product or a damaged product due to our handling, the customer will not be required to pay any amount for the return or replacement process.

We will take responsibility for resolving the issue.

6. Refund Process

If your refund request is approved, the refundable amount will be sent to the customer's provided account/payment method.

After the refund has been processed, the amount should be received within approximately 2–3 days.

The exact timing may depend on the payment service or financial institution.

7. Complaint Process

If you have any complaint or issue with your order, please contact us through WhatsApp.

Our team will register your complaint and provide you with a complaint/reference number.

We will work to resolve your complaint within approximately 5–6 days, depending on the nature of the issue.

8. How to Contact Us

For return, refund, exchange, or complaint requests, please contact us:

Store: shelook.store
WhatsApp / Phone: +92 332 7870137
Business Location: DHA Phase 1, Karachi, Pakistan

Please keep your order details available when contacting us so that we can assist you more quickly.

9. Policy Updates

shelook.store may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated date.

We are committed to providing our customers with a fair, transparent, and customer-friendly return and refund experience.